Here are some helpful answers to the most frequently asked questions about our web site and KleiNet Online Banking. Please select from the categories below.
If you can't find an answer to your question, please go to Contact Us and complete the form. We will respond as quickly as possible.
Categories:
Technical
General Banking
Technical
How do I know if my browser connection to my account(s) is secure?
Netscape, AOL, and Internet Explorer browsers have the ability to secure
pages. If you are in our secure KleiNet Online Banking product, you will see
a small padlock icon or key in the bottom of your browser window, depending on
which one you use. You will also notice that the "http" will change to "https" to designate a secure site. Our
system uses 128-bit encryption to provide you with the highest level of encryption
publicly available.
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When I access KleiNet Online Banking, I am getting a message that states my Verisign Certificate has changed, what should I do?
You can click OK to accept the message, however you will keep getting
this message each time you access KleiNet Online Banking. To permanently fix this, you will need to upgrade your Internet Explorer browser to Internet Explorer 5.5 SP1 or SP2. You
can do this by going to the Microsoft Download site at: http://www.microsoft.com/windows/ie/downloads/archive/default.asp
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I use Netscape as my browser and I am getting
a message, "The security library has experienced an error. You will
probably be unable to connect to this site securely.
This message is typically displayed because the Netscape browser being used
is not configured for 128 bit encryption, which is used by KleiNet Online Banking. You
can upgrade your Netscape browser at http://www.netscape.com/.
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What are the system requirements for accessing KleiNet?
In order to provide the highest level of protection when performing
confidential financial transactions over the Internet, KleiNet requires an Internet
browser with 128-bit encryption. You may experience problems when using KleiNet with Netscape Navigator or a Macintosh system. For
optimal viewing, we recommend a monitor with 800 x 600 resolution and a 486 processor
or higher.
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General Banking
How do I open an account?
You can apply online for certain checking, savings, CDs, loans, lines
of credit, and credit card accounts. You can also enroll for KleiNet Online Banking online, which allows you to view your account balances, transfer money between accounts, download account information and much more. If you wish, you can call or visit one of our branch offices. To open an account, click on "App Center" anywhere
you see this on our web site.
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Where can I find an ATM nearest to me?
Click on ATM Locator to
find PLUS ATM locations anywhere in the U.S. You can also use Visa's Online Listing to
access a worldwide listing of ATM's. If you would rather use the phone,
you can call 1-800-THE-PLUS and enter the area code and telephone prefix from
your calling location.
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What is the cut-off time for online transfers through KleiNet and transfers through KleinLine?
KleiNet - Transfers requested before 6:00 p.m. will be processed the same business day. Transfers
requested after 6:00 p.m. and on weekends and holidays will be processed the
following business day.
KleinLine - Transfers requested before 6:00 p.m. will be processed the same
business day. Transfers requested after 6:00 p.m. and on weekends and
holidays will be processed the following business day.
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How long does it take for a checkcard purchase to be deducted from my account?
This varies depending on the merchant. Typically, checkcard purchases
will take up to 5 business days to clear your account.
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